Privacy Policy

Last updated: 14 October 2026

This Privacy Policy explains how VOX IT SOLUTIONS SDN. BHD. (Company No. 202601002193 (1664290-A)) ("VOX IT Solutions", "we", "us" or "our") collects, uses and protects your personal data, in accordance with the Personal Data Protection Act 2010 of Malaysia ("PDPA").

1. Personal data we collect

We may collect the following personal data when you contact us, use our website, or engage our services:

  • Your name, company name and job title;
  • Contact details such as phone number, WhatsApp number and email address;
  • The content of messages and enquiries you send to us, including through WhatsApp;
  • Information you provide for a project, such as business requirements and account details needed to set up a CRM, website or WhatsApp integration;
  • Basic technical information such as browser type and pages visited, if analytics tools are used on this website.

2. How we use your personal data

  • To respond to your enquiries and provide quotations;
  • To deliver, support and maintain the services you engage us for;
  • To send service-related communications, invoices and updates;
  • To improve our website and services;
  • To comply with legal and regulatory obligations.

We will not use your personal data for marketing without your consent, and you may opt out of marketing messages at any time.

3. WhatsApp and third-party platforms

When you contact us through WhatsApp, your messages are also processed by WhatsApp (Meta Platforms, Inc.) under its own terms and privacy policy. Where we provide WhatsApp automation for clients, we use the WhatsApp Business Platform in line with Meta's policies, and we only process end-customer data on our client's instructions.

4. Disclosure of personal data

We do not sell your personal data. We may share it only with:

  • Service providers who help us operate our business (such as hosting, CRM and messaging platforms), under appropriate confidentiality obligations;
  • Professional advisers such as accountants and lawyers;
  • Government or regulatory authorities where required by law.

5. Data security and retention

We take reasonable technical and organisational measures to protect your personal data from loss, misuse, unauthorised access or disclosure. We keep personal data only for as long as needed for the purposes above, or as required by law, after which it is securely deleted.

6. Your rights

Under the PDPA, you may request access to, or correction of, the personal data we hold about you, and you may withdraw your consent or limit how we process your data. To make a request, please contact us using the details below. We may charge a fee permitted by law for access requests.

7. Cookies

This website may use cookies or similar technologies for basic functionality and, if enabled, analytics. You can disable cookies in your browser settings.

8. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the date it was last updated.

9. Contact us

VOX IT SOLUTIONS SDN. BHD.
No. 5, Lorong Dato Hamid 47A, Taman Sentosa, 41200 Klang, Selangor, Malaysia
Email: alexkee@voxitsolutions.com.my
Phone / WhatsApp: +60 17-399 4859

In the event of any inconsistency between the English version and any other language version of this policy, the English version shall prevail.